Customer Service

Shipping & Delivery
Within the USA, we ship books via Media Mail or via Priority Mail. Media Mail has a flat rate of $5 per book. For Canadian and overseas orders, we can only ship books via AIRMAIL. International shipping by surface mail is no longer available from the USA. We ship in medium and large flat rate boxes. The website estimates shipping costs based on number of books ordered and destination. Actual shipping costs may vary. See table below for sample shipping rates. Upon request, we are happy to ship via FedEx, FedEx Ground, UPS Second Day, or Express Mail at cost. Please place order by phone if you are requesting any shipping option other than Media Mail or Priority Mail.
Destination Rate for Medium Box Rate for Large Box
Airmail to Canada $40.00 $53.00
International Airmail $60.00 $77.00
Link to USPS Prices here.
Privacy & Security
We take your privacy and security very seriously. You may view our detailed privacy policy here.
Returns & Replacements
Books can be returned for any reason within five days of receipt. We can give you a full refund or a credit towards an additional purchase.
Ordering
Ordering should be done via the website. Phone orders should only be made if none standard shipping or payment options are requested. Call (319) 354-9088 to place your order. Emailed questions about orders and books can be directed to noriko@naturalhistorybooks.com. Since we are often away during the day, please leave a message on our answering machine.
Payment, Pricing & Promotions
All prices are net. Payments via the website must be made by credit card. We accept Visa, MasterCard, American Express, and other major credit cards. Orders placed by phone can also be paid by check, PayPal or wire transfers. Payment must be in U.S. dollars. Deferred billing is available only for libraries and government institutions.
Condition of Books
Nearly all books we sell are in very good or better condition. We have tried to describe condition precisely. Books described as FINE are in as new condition. NEAR FINE books show only slight signs of wear. VERY GOOD books show below average wear. Books described as GOOD usually have some condition problems.